Operations Assistant
Cairo, Egypt • tabbio.com/amani2468
Computer Science graduate (2025) with experience in IT support, web development, and media production. Adept at managing technical operations, leading field teams, and delivering creative digital content
Python • JavaScript • HTML • CSS • C# • Front-End Development • .NET Back-End • FTTH • DSL • CCTV • Troubleshooting • CMS • CCNA • MCSA • Adobe Premiere Pro • Adobe Photoshop • DaVinci Resolve • SQL • MySQL • Git • GitHub • Visual Studio Code • Strong conceptual design • Working under pressure • Communication • Leadership • Time Management • Teamwork • Negotiation • Emotional Intelligence • Problem-Solving • Basic Principles Cybersecurity • Threat Awareness Cybersecurity • Data Analysis • Project Management • Cloud Computing (AWS, Azure, or GCP) • Automation (Power Automate, Zapier) • IT Service Management (ITSM) frameworks (ITIL)
Managed over 200 FTTH installations, leading field technicians across multiple districts and ensuring 100% on-time delivery.
Edited and delivered 50+ video projects as a Freelance Digital Media Specialist which increased client engagement by 40%.
Codecture Production, Egypt | Part-time
❏ Assisted in coordinating day-to-day operations for a creative media production company. ❏ Supported scheduling and resource allocation for multiple ongoing projects. ❏ Helped ensure timely delivery of video content and marketing materials.
Freelance | Freelance | Remotely
❏ Edited and delivered 50+ professional video projects, increasing client engagement by up to 40% using Adobe Premiere Pro and After Effects. ❏ Created tailored social media content, increasing engagement rates by up to 40% for client accounts. ❏ Managed and optimized marketing campaigns, achieving higher audience reach and retention.
Power Speed ( PS ), Egypt | Full-time
❏ Installed security surveillance cameras and configured DVR software systems. ❏ Assisted in FTTH and DSL installations across various Cairo districts.
Power Speed ( PS ), Egypt | Full-time
❏ Scheduled appointments and promoted additional services to customers during support calls. ❏ Provided technical guidance and resolved client inquiries efficiently.
Power Speed ( PS ), Egypt | Full-time
❏ Entered and managed customer data into the company database with high accuracy. ❏ Maintained organized records to support operational needs.
Power Speed ( PS ), Egypt | Full-time
❏ Managed 200+ FTTH installations, leading 5–10 field technicians per project across multiple Cairo districts, ensuring 100% on-time delivery. ❏ Coordinated schedules, ensured timely resolution of technical issues, and optimized workflow. ❏ Supervised technicians working on surveillance cameras, FTTH, and DSL installations. ❏ Served as the communication link between field teams and clients to ensure smooth operations.
Elswedey Electric’s T&D, Egypt | Internship
❏ Contributed to IT department operations, gaining hands-on experience with enterprise-level systems. ❏ Gained practical knowledge in networking basics, internal infrastructure workflows, and IT troubleshooting.
Telecom Egypt ( WE ), Egypt | Internship
❏ Assisted in managing FTTH installations and coordinating field teams. ❏ Supported scheduling, client data management, and resolution of technical issues.
El-Shorouk Academy